Mentoring – Your customer is your mentor
Jason Friedman, founder and CEO of CXFormula, LLC., helps fast-growing, entrepreneurial companies gain an unfair advantage over their competition through the art and science of designing their “customer experience journey.”
Jason has increased his clients’ same store sales over 400%, raised over $6 Billion USD for endowments and propelled client loyalty, profits, referrals, team commitment and engagement. He was named Ernst and Young’s New Jersey Entrepreneur of the Year for business services and his largest company was named to the Inc. 5000 list of fastest growing companies for three consecutive years.
His past clients have ranged from Fortune 100’s to solopreneurs in industries as diverse as retail, hospitality, financial services, higher education and online services and information products, and has included major brands and institutions such as Adidas, Nike, Universal Studios, Disney, Bank of America, Wells Fargo, and Harvard University.
In 2008, Jason sold his first company for over 8-figures. He has started and successfully exited businesses in a variety of industries.
Jason’s passion for crafting exceptional customer experiences was born in entertainment. Jason’s career began working as a lighting designer/director/technician and roadie for various music groups including Fleetwood Mac, Peter Gabriel and Rush.
In this interview you will learn…
- How to get your customer to give a standing ovation
- Being interested in your customer’s success
- Learning from your customer is the most important thing